Shipping Policy

A legal disclaimer

Monkey Llama Games ships physical merchandise only within the contiguous United States—the 48 adjoining states and Washington, D.C. We do not ship to Alaska, Hawaii, U.S. territories, or international destinations.

Shipping charges and available delivery options are displayed at checkout before payment. Any free-shipping offer is subject to the eligibility requirements stated on our website.

Estimated delivery dates are estimates, not guaranteed arrival dates, unless a service is expressly identified as guaranteed. Order processing and carrier transit are separate stages. Weather, holidays, carrier disruptions, and other circumstances may affect delivery.

If we cannot ship within the timeframe promised when you placed your order, we will notify you and offer the choice of consenting to the delay or canceling the unshipped merchandise for a prompt refund. Preorder release dates and expected availability may change; we will communicate changes affecting your order.

Please review your shipping address before submitting your order and contact us promptly if a correction is needed. Address changes may not be possible after shipment.

If your shipment is missing, damaged, defective, or incorrect, please contact Monkey Llama Games so we can investigate and help resolve the issue under our Return & Refund Policy. Carrier involvement does not eliminate any rights you may have under applicable law.

Nothing in this shipping disclaimer limits rights or remedies available to consumers under applicable law.

Shipping Policy

Last updated: November 9, 2026

At Monkey Llama Games, we want you to know what to expect when ordering your next game, army, or adventure.

Where We Ship

We ship physical merchandise within the contiguous United States—the 48 adjoining states and Washington, D.C.

We do not ship to Alaska, Hawaii, U.S. territories, international destinations, or APO/FPO/DPO addresses.

Shipping Rates

Orders of $59.99 or more receive free standard shipping.
Orders below $59.99 have a flat $15 shipping charge.

Eligibility is based on the merchandise subtotal after discounts and before tax. Shipping charges appear at checkout before you complete your purchase.

Processing and Delivery

In-stock orders ship within 3–5 business days after your completed order is received. Business days are Monday through Friday, excluding holidays.

This is our processing timeframe—the time needed to prepare and hand your order to the carrier. Carrier transit time is additional. Shipping within 3–5 business days does not mean delivery within 3–5 business days.

Delivery estimates are not guaranteed arrival dates unless expressly stated. Weather, holidays, and carrier disruptions may affect transit times.

If you need an item by a particular date, please contact us before ordering.

Preorders

Preorder items are not available for immediate shipment and are excluded from our standard processing timeframe. Expected release and shipment dates will be provided where available and may change because of publisher schedules or product availability.

If your cart includes both preorder and in-stock merchandise, contact us before purchasing if you need the in-stock items shipped separately.

Shipment Delays

If we cannot ship within the timeframe promised when you placed your order, we will notify you, provide revised timing if known, and offer the choice of agreeing to the delay or canceling the unshipped merchandise for a prompt refund.

If we cannot fulfill your order, we will notify you and refund the unfulfilled portion, including any applicable shipping charges.

Shipping Addresses

Please check your shipping address carefully before ordering. If a correction is needed, contact us promptly. Changes may not be possible once your order has been processed or shipped.

If a package is returned because of an incomplete or incorrect address, we will contact you to arrange the next step. Any additional shipping charge will be explained and agreed upon before reshipment.

Delayed or Missing Packages

If your package appears delayed, lost, or marked delivered but cannot be located, contact us promptly. We will help investigate with the carrier and work with you toward an appropriate resolution.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery under our Return & Refund Policy.

Include your order number and a description of the problem. We may request photographs of the item and packaging. Please keep the packaging until we have responded.

Cancellations

You may request cancellation before your order ships for a full refund. Contact us promptly so we can attempt to stop shipment. Once an order has shipped, our Return & Refund Policy applies.

For shipping questions or help with an order, call 517-743-4146. Please have your order number available.

Monkey Llama Games
154 Kent Street
Portland, MI 48875

Nothing in this policy limits your rights under applicable consumer protection laws.

Holiday Shipping

We want your games and gifts to arrive in time for the moments you’re looking forward to. Customer satisfaction is our highest priority, and we encourage you to order early during the holiday season.

Monkey Llama Games ships through USPS. Increased holiday package volume may cause processing and transit delays within the USPS network. Once a package is with USPS, we cannot control its transit speed or guarantee arrival by a particular holiday.

Our standard 3–5 business day order-processing timeframe applies to in-stock merchandise. USPS transit time is additional, and estimated delivery dates are not guaranteed.

If your order is delayed or tracking raises a concern, please contact us. We’ll help investigate and work with you toward a resolution. This notice does not change our Return & Refund Policy or your rights under applicable law.